Frequently Asked Questions

1. What is Power Depot USA?

Power Depot USA is a trusted retailer specializing in high-quality renewable energy solutions. We are committed to delivering exceptional customer service and top-tier products.

2. What are your shipping policies?

  • Free Shipping: We offer free domestic shipping within the United States only. At this time, we do not offer international shipping.
  • Processing Time: Orders are processed within 1–2 business days.
  • Delivery Time: Most orders arrive within 4–7 business days from the time of purchase.

For more details, please see our Shipping Policy.

3. Can I cancel my order?

Yes! You can cancel your order free of charge before it ships. Contact us as soon as possible to cancel your order.

4. What is your return policy?

We accept returns under the following conditions:

  • Return Window: Items can be returned within 30 days of delivery.
  • Item Condition: Items must be in their original, unused condition, with all tags, manuals, and original packaging included.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or incorrect. Defective items qualify for free return shipping.

For more details, please see our Return & Refund Policy.

5. What should I do if my product arrives damaged?

If your product arrives damaged:

  1. Take photos of the damage and the packaging.
  2. Contact us within 24 hours of delivery at support@powerdepotusa.com.

We’ll assist you with a replacement or refund.

6. Do you ship internationally?

Currently, we do not offer international shipping.

Contact Us

If you have any questions or need assistance, please contact us:

Business Name: Power Depot USA

Address: 618 S Burno Dr, Palatine, IL 60067, United States

Email: support@powerdepotusa.com

Contact Form: https://powerdepotusa.com/pages/contact-us

Phone: +1 (888) 639-2241

Business Hours: Monday to Friday, 7 AM–5 PM EST