Privacy Policy

Introduction

This Privacy Policy describes how Power Depot USA ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase from powerdepotusa.com (the "Site"). This policy applies to all site visitors, customers, and individuals whose information we collect.

By using any of our Services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site.

Information We Collect

Information You Provide Directly:

  • Contact Information: Name, address, phone number, and email address
  • Order Information: Billing address, shipping address, payment confirmation details
  • Account Information: Username, password, and security verification information
  • Customer Support Information: Communications you send to our support team

Information Collected Automatically:

  • Usage Data: Information about how you access and use our Site
  • Device Information: Browser type, IP address, and device identifiers
  • Cookies and Tracking Technologies: Data collected through cookies and similar technologies

Information From Third Parties:

  • Information from service providers including Shopify (our e-commerce platform)
  • Payment information collected by our payment processors

How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To fulfill your orders, process payments, and provide customer service
  • Account Management: To create and maintain your account and provide account-related notifications
  • Communications: To respond to your inquiries and provide important information
  • Marketing: To send promotional materials and special offers (subject to your preferences)
  • Security: To detect and prevent fraudulent activity and maintain secure services
  • Service Improvement: To analyze usage patterns and enhance our website functionality

How We Share Your Information

We may share your information with:

  • Service Providers: Companies that help us operate our business (payment processors, shipping providers, technology services)
  • Business Partners: Entities that help us provide services and marketing
  • Legal Compliance: When required by law or necessary to protect our rights
  • Corporate Transactions: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your preferences and settings
  • Authenticate your account and keep you logged in
  • Analyze site traffic and user behavior
  • Personalize content and marketing

You can manage cookie preferences through your browser settings. For more information about cookies used by Shopify (our e-commerce platform), visit: https://www.shopify.com/legal/cookies

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request deletion of your personal information
  • Correct inaccurate information
  • Export your data in a portable format
  • Restrict certain processing of your information
  • Withdraw consent for optional processing

To exercise these rights, please contact us using the information in the "Contact Us" section.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Children's Privacy

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We use appropriate safeguards to ensure the protection of your information when transferred internationally.

Changes to This Policy

We may update this Privacy Policy periodically. The current version will always be posted on our Site with the effective date clearly displayed. We encourage you to review this policy regularly.

Contact Information

If you have questions about this Privacy Policy or our data practices:

Business Name: Power Depot USA
Address: 618 S Burno Dr, Palatine, IL 60067, United States
Email: support@powerdepotusa.com
Phone: +1 (888) 639-2241
Live Chat: Available with 30-second response time
Business Hours: Monday to Friday, 7 AM–5 PM EST

You can also contact us through our Contact Form on our website.