Frequently Asked Questions (FAQ)

1️⃣ Ordering & Payment

How do I place an order?

Placing an order at Power Depot USA is easy:

  1. Browse our power solutions and add your desired items to the cart.
  2. Proceed to checkout and enter your shipping details.
  3. Select your preferred payment method.
  4. Confirm your order, and we'll take care of the rest!

What payment methods do you accept?

Credit & Debit Cards:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club

Digital Wallets & Alternative Payments:

  • Shop Pay (including Installments)
  • Apple Pay
  • Google Pay
  • Amazon Pay
  • Meta Pay

Do you offer financing options?

Yes! We provide financing options for qualifying purchases, which lets you split your purchase into multiple payments. Some purchases may even qualify for special financing terms. Simply select the financing option at checkout to check eligibility.

Will I be charged sales tax?

Applicable sales tax will be charged based on your shipping address and current tax regulations.

Can I cancel or modify my order after placing it?

  • Before shipment: Orders can be canceled, but a 3% processing fee will be deducted to cover transaction fees.
  • After the order has shipped: It cannot be canceled, but you may request a return under our Return & Refund Policy.
  • Special order products: Some custom or special order products cannot be canceled or refunded once ordered. Please review our Return & Refund Policy for details.

2️⃣ Shipping & Delivery

Do you offer free shipping?

Yes! We provide free shipping to all locations within the continental United States.

Do you ship internationally?

We currently only ship within the continental United States.

How long will my order take to arrive?

Shipping times vary depending on the product and your location:

  • Processing Time: 1–2 business days
  • Shipping Time: Typically 3–5 business days
  • Total Estimated Delivery: 4–7 business days

For larger items like generators or solar systems, delivery times may vary. Please check the product page for specific shipping information or contact us for assistance.

How do you ship your products?

We ship using reputable carriers including FedEx, UPS, and freight services for larger items. All shipments include tracking information that will be sent to you via email once your order ships.

Do you offer installation services?

While we don't provide installation services directly, many of our products include detailed setup instructions. For complex installations like whole-home generators or solar systems, we recommend consulting with a certified electrician or installer. We're happy to provide guidance on finding qualified professionals in your area.

3️⃣ Returns & Refunds

What is your return policy?

Most products are eligible for returns within 30 days of delivery, but policies may vary by product type:

  • Standard products: 30-day return window
  • Special order items: May have limited or no return options
  • Opened products: Must be in resalable condition with all accessories and packaging

For complete details, please see our Return & Refund Policy.

Do I have to pay for return shipping?

Yes—unless the product is defective or we shipped the incorrect item, return shipping costs are the customer's responsibility. Some returns may also incur a restocking fee depending on the product and condition.

How do I initiate a return?

  1. Email us at support@powerdepotusa.com with your order number and reason for return.
  2. Our team will review your request and provide return instructions.
  3. Once approved, you'll receive a Return Merchandise Authorization (RMA) number.
  4. Ship the item back following our provided instructions.

When will I get my refund?

Refunds are processed within 14 days after we receive and inspect the returned item. The refund will be issued to your original payment method.

What should I do if my item arrives damaged?

If your order arrives damaged, follow these steps immediately:

  1. Inspect the package upon delivery.
  2. Take clear photos of the damaged item and packaging.
  3. Email us within 24 hours at support@powerdepotusa.com with the photos attached.
  4. Include your order number in your communication.
  5. We'll assess the situation and offer a replacement or refund based on the issue.

4️⃣ Product Information

Do your products come with a warranty?

Yes! All products sold by Power Depot USA come with the full manufacturer's warranty. Warranty details can be found on each product page. If you experience an issue with your purchase, reach out to us, and we'll assist with your warranty claim.

How do I choose the right power solution for my needs?

Selecting the right power equipment depends on your specific requirements:

  • For backup power: Consider your essential appliances, peak power needs, and desired runtime.
  • For solar systems: Evaluate your energy consumption, available space, and budget.
  • For portable power: Think about where you'll use it, what you'll power, and how long you need it to last.

If you're unsure which product is best for you, our team is happy to help! Contact us via email, phone, or live chat for personalized recommendations.

What's your Price Beat Guarantee?

We're confident in our competitive pricing, which is why we offer our Price Beat Guarantee. If you find an identical product at a lower price from an authorized retailer, we'll beat that price by 3%. See our Price Beat Guarantee page for full details and eligibility requirements.

5️⃣ Customer Support

How can I contact you?

You can reach our customer support team in the following ways:

Where are you located?

Our business address is:

Power Depot USA
618 S Burno Dr
Palatine, IL 60067
United States

Do you have a physical showroom?

We currently operate as an online retailer without a physical showroom. This allows us to maintain competitive pricing while offering a wide selection of power solutions.

6️⃣ Technical Support

What technical support do you offer after purchase?

We provide technical guidance for all products purchased from Power Depot USA. If you encounter any issues with setup, operation, or troubleshooting, our team is available to assist you.

How do I maintain my power equipment?

Proper maintenance is essential for optimal performance and longevity of your power equipment. Each product comes with specific maintenance guidelines. We also offer helpful maintenance guides on our blog and resource center.

Can you help with system sizing and compatibility?

Absolutely! Our technical team can help you determine the right size system for your needs and ensure all components are compatible. Contact us with details about your power requirements for personalized assistance.

For additional information, please review our Terms of Service and Privacy Policy.