EcoFlow 5KWh LFP Battery

Overview

At Power Depot USA, we strive to provide clear and reliable shipping services for all customers. This policy outlines our shipping process, delivery timeframes, and related information.

Shipping Coverage

• We provide shipping to addresses within the continental United States only
• Free standard shipping is included with all orders
• We do not currently offer shipping to Alaska, Hawaii, U.S. territories, or international destinations

Order Processing

• Orders are processed within 1-2 business days
• Orders placed before 5 PM EST on business days are processed the same day
• Orders placed after 5 PM EST or on weekends/holidays are processed the next business day
• Verification: High-value orders may require additional verification for your security
• Processing begins once payment is fully verified and approved

Delivery Estimates

• Standard Shipping: 3-5 business days transit time
• Total Estimated Delivery Time: 4-7 business days from purchase date
• Shipping timeframes are estimates and not guaranteed

Order Tracking

• You will receive an order confirmation email immediately after placing your order
• Tracking information will be emailed within 24 hours of shipment
• You can track your order status through our Order Tracking page on our website
• For tracking assistance, contact our customer service team

Shipping Methods

Standard Shipping (Free on all orders)

• Estimated delivery: 3-5 business days
• Tracking provided via email

Freight Shipping (Large Equipment)

• Required for generators, large solar arrays, and bulky power equipment
• Estimated delivery: 7-10 business days
• Pre-delivery call scheduled 24-48 hours before arrival
• Curbside delivery is standard; additional services available for a fee

Special Shipping Considerations

Inventory & Fulfillment

Power Depot USA operates as an authorized dealer working directly with manufacturers and authorized suppliers. Your order may ship from:

• Our warehouse in Buffalo, New York
• Directly from manufacturer facilities
• Authorized distribution centers

Shipping Delays

Potential causes for shipping delays include:

• Weather events
• Carrier service disruptions
• High seasonal demand
• Product availability from manufacturers
• Address verification issues

We will communicate any significant delays via email and provide updated delivery estimates.

Address Changes

If you need to change your delivery address after order placement:

• Contact our customer service team immediately
• Address changes may cause shipping delays
• Any additional fees from carriers due to address changes will be the customer's responsibility
• Address changes cannot be guaranteed once an order has shipped

Delivery Requirements

• Accuracy: Please ensure your shipping address is complete and accurate
• Business Deliveries: Indicate if delivery is to a business with limited receiving hours
• Restricted Areas: Some carriers cannot deliver to P.O. boxes or restricted access communities

Receiving Your Order

Delivery Inspection

• Inspect all packages immediately upon delivery
• Note any visible damage on the delivery receipt
• Count all packages to ensure complete delivery
• Do not refuse delivery unless extensive obvious damage is present

Shipping Issues

If you experience any of the following issues, please contact us promptly:

• Missing tracking information
• Package shows as delivered but was not received
• Damaged packaging upon arrival
• Significant shipping delays

Shipping Fees for Additional Services

• Standard Shipping: Free on all orders
• Freight Shipping: Included for qualifying large items
• Additional Services:
  • Lift gate service: $75 (when required)
  • Inside delivery: $125 (when available)
  • White glove delivery & installation: Available for select products, quoted upon request

Contact Information

Business Name: Power Depot USA
Address: 618 S Burno Dr, Palatine, IL 60067, United States
Email: support@powerdepotusa.com
Phone: +1 (888) 639-2241
Live Chat: Available with 30-second response time
Business Hours: Monday to Friday, 7 AM–5 PM EST