Overview
At Power Depot USA, we strive to provide clear and reliable shipping services for all customers. This policy outlines our shipping process, delivery timeframes, and related information.
Shipping Coverage
- We provide shipping to addresses within the continental United States only
- Free standard shipping is included with all orders
- We do not currently offer shipping to Alaska, Hawaii, U.S. territories, or international destinations
Order Processing
- Orders are processed within 1-2 business days
- Orders placed before 5 PM EST on business days are processed the same day
- Orders placed after 5 PM EST or on weekends/holidays are processed the next business day
- Verification: High-value orders may require additional verification for your security
- Processing begins once payment is fully verified and approved
Delivery Estimates
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Standard Shipping: 3-5 business days transit time
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Total Estimated Delivery Time: 4-7 business days from purchase date
- Shipping timeframes are estimates and not guaranteed
Order Tracking
- You will receive an order confirmation email immediately after placing your order
- Tracking information will be emailed within 24 hours of shipment
- You can track your order status through our Order Tracking page on our website
- For tracking assistance, contact our customer service team
Shipping Methods
Standard Shipping (Free on all orders)
- Estimated delivery: 3-5 business days
- Tracking provided via email
Freight Shipping (Large Equipment)
- Required for generators, large solar arrays, and bulky power equipment
- Estimated delivery: 7-10 business days
- Pre-delivery call scheduled 24-48 hours before arrival
- Curbside delivery is standard; additional services available for a fee
Special Shipping Considerations
Inventory & Fulfillment
Power Depot USA operates as an authorized dealer working directly with manufacturers and authorized suppliers. Your order may ship from:
- Our warehouse in Buffalo, New York
- Directly from manufacturer facilities
- Authorized distribution centers
Shipping Delays
Potential causes for shipping delays include:
- Weather events
- Carrier service disruptions
- High seasonal demand
- Product availability from manufacturers
- Address verification issues
We will communicate any significant delays via email and provide updated delivery estimates.
Address Changes
If you need to change your delivery address after order placement:
- Contact our customer service team immediately
- Address changes may cause shipping delays
- Any additional fees from carriers due to address changes will be the customer's responsibility
- Address changes cannot be guaranteed once an order has shipped
Delivery Requirements
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Accuracy: Please ensure your shipping address is complete and accurate
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Business Deliveries: Indicate if delivery is to a business with limited receiving hours
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Restricted Areas: Some carriers cannot deliver to P.O. boxes or restricted access communities
Receiving Your Order
Delivery Inspection
- Inspect all packages immediately upon delivery
- Note any visible damage on the delivery receipt
- Count all packages to ensure complete delivery
- Do not refuse delivery unless extensive obvious damage is present
Shipping Issues
If you experience any of the following issues, please contact us promptly:
- Missing tracking information
- Package shows as delivered but was not received
- Damaged packaging upon arrival
- Significant shipping delays
Shipping Fees for Additional Services
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Standard Shipping: Free on all orders
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Freight Shipping: Included for qualifying large items
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Additional Services:
- Lift gate service: $75 (when required)
- Inside delivery: $125 (when available)
- White glove delivery & installation: Available for select products, quoted upon request
Contact Information
Business Name: Power Depot USA
Address: 618 S Burno Dr, Palatine, IL 60067, United States
Email: support@powerdepotusa.com
Phone: +1 (888) 639-2241
Live Chat: Available with 30-second response time
Business Hours: Monday to Friday, 7 AM–5 PM EST
